Return & Refund Policy

Refunds | Return Shipping | Exchanges | Used or Damaged Merchandise | | International Returns | Defects | Order Cancellation / Modifications | Damaged Goods | Questions/Concerns


Order accuracy

If you have any doubt about the model year, please contact the boat manufacture, your boat dealer or our customer service to help determine the correct model information.

To help determine this on your own, locate your boats HIN (HULL Identification Number). The HIN is 12 characters long and is composed of multiple sections depending on the format being used. HinDecoder.com has a proprietary technology that enables you to decode the information contained in the HIN or CIN. Commonly, boat manufacturers added additional characters to the HIN but separated from the HIN by a hyphen.

The HIN is normally located in several locations on a boat, but the most common places are:

  • On the transom on top of the load waterline. This is sometimes on the upper starboard quadrant.
  • If there is not transom, the HIN can be on the starboard side at the aft end of the hull that bears the rudder or steering device.

Return Policy

ALL orders that are returned, cancelled or changed after 24 hours are subject to a 30% restock fee, and return shipping fees back to Dowco. No returns are accepted more 30 days from the date the order ships.

Please Note: This return policy applies only to products ordered direct from this website. If you ordered product through another retailer, please contact the retailer for their return and refund policy, or for assistance.

30-Day Return Policy

Dowco is dedicated to providing its customers the best possible products and services available. If you are not satisfied with your boat cover or accessory purchase, you may return it for an exchange or refund within 30 days of your purchase minus a 30% restocking fee.

How to Make a Return or Exchange

All returns or exchanges must be made within 30 days of purchase and be accompanied by a (RMA#) Return Materials Authorization number issued by Dowco Marine.
Call 800-550-7655 M-F 8 am – 4:30 pm central time for further instructions.

Returned items must be in brand new, completely unused condition and contain original packing slip. Do not return product as C.O.D. Dowco will not accept any packages freight collect or C.O.D. All packages must be shipped prepaid. Returns will be inspected before final decisions are made on credits. Shipping costs for items under warranty will be refunded.

Refunds

All purchases that qualify for a refund will be credited to the same payment method that was charged in the original purchase. Please allow 2-3 weeks for processing.

Returns should be shipped to:

Dowco
Attn: Returns (RA# XXXX)
1610 Frisco Dr
Lebanon MO 65536

Please retain your return tracking information. Dowco is not responsible for packages lost during return shipment. You will receive a confirmation email from Dowco when your return is processed which will include the full details of refund credited.

International Orders

We ship internationally, however Dowco charges the freight as quoted by FedEx. Please be aware that you are also responsible for any customs, fees, taxes, or duties. Fees, taxes, and duties are not determined until the product crosses the border, and Dowco has no way of knowing the amount of the charges that you may incur.

Refund Policy

  • Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
  • Once your return is received and inspected by Dowco, usually within 1 day of receipt, your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
  • You are responsible for all shipping costs associated with getting your order back to our Manitowoc warehouse.
  • Please contact Customer Support if you are unsure of sizing or application for any items prior to placing your order and we will assist you in ordering the right product.
  • See below for instructions on where/how to get your return order back to us. All returns need a RA (Return Authorization) number and will need to be returned to Dowco in Manitowoc, Wisconsin.

Return Shipping

  • For customers in any location, you have the option of using the carrier of your choice to return your order to us.
  • We recommend shipping with a method which includes tracking and insurance for your return shipment.
  • All shipments must be made prepaid; packages shipped COD will be rejected.
  • Any Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee.

Exchanges

  • After you process your return, place a new order for the exchange merchandise. That means you'll claim the inventory and get your new gear fast!
  • You are responsible for return shipping on your original order back to us.

Used or Damaged Merchandise

  • Any merchandise which has been used cannot be returned.
  • Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.

International Returns

  • International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
  • Any items shipped COD or having additional brokerage fees that are charged to Dowco upon delivery will be rejected.

Order Cancellation

  • Orders can be modified or cancelled only while their status is labeled "In Process." Once an order has been "Completed," it cannot be cancelled or modified, as the order has been processed by our warehouse and we are awaiting tracking information.

Warranty Returns:

Warranty Return information can be found on our Warranty Returns page.

Damaged Goods:

Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier (FedEx, USPS). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

Step 1: Click "Login / Register" or “My Account” (if you are already logged in) at the top of the web page. Once you are within the “My Account” area of the website, click on “Order History” on the left-hand side of the page and find the order in question and click “View”.

Step 2: Select the item(s) you would like to return from your order and be sure to choose the reason for returning each item.

Step 3: Select your return shipping method and follow instructions.

Step 4: Please print your Return Authorization form and include it with each shipment back to Dowco. You have 30 days from the day the RA is issued to return your merchandise so please be sure to print and ship at your earliest convenience. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container.

Returns should be shipped to:

Dowco
Attn: Returns (RA# XXXX)
1610 Frisco Dr
Lebanon MO 65536

Please retain your return tracking information. Dowco is not responsible for packages lost during return shipment. You will receive a confirmation email from Dowco when your return is processed which will include the full details of refund credited.

Questions / Concerns

If you have any questions about this process, we can be reached by phone at 800-550-7655, by email, or by contact form.

Back to Top