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Return Policy

Return Policy

Order accuracy

If you have any doubt about the model year, please contact the boat manufacture, your boat dealer or our customer service to help determine the correct model information.

To help determine this on your own, locate your boats HIN (HULL Identification Number). The HIN is 12 characters long and is composed of multiple sections depending on the format being used. HinDecoder.com has a proprietary technology that enables you to decode the information contained in the HIN or CIN. Commonly, boat manufacturers added additional characters to the HIN but separated from the HIN by a hyphen.

The HIN is normally located in several locations on a boat, but the most common places are:

  • On the transom on top of the load waterline. This is sometimes on the upper starboard quadrant.
  • If there is not transom, the HIN can be on the starboard side at the aft end of the hull that bears the rudder or steering device.

 

 

Return Policy

ALL orders that are returned, cancelled or changed after 24 hours are subject to a 30% restock fee, and return shipping fees back to Dowco. No returns are accepted more 30 days from the date the order ships.

Please Note: This return policy applies only to products ordered direct from this website. If you ordered product through another retailer, please contact the retailer for their return and refund policy, or for assistance.

30-Day Return Policy

Dowco is dedicated to providing its customers the best possible products and services available. If you are not satisfied with your boat cover or accessory purchase, you may return it for an exchange or refund within 30 days of your purchase minus a 30% restocking fee.

How to Make a Return or Exchange

All returns or exchanges must be made within 30 days of purchase and be accompanied by a (RMA#) Return Materials Authorization number issued by Dowco Marine.
Call 800-550-7655 M-F 8 am – 4:30 pm central time for further instructions.

Returned items must be in brand new, completely unused condition and contain original packing slip. Do not return product as C.O.D. Dowco will not accept any packages freight collect or C.O.D. All packages must be shipped prepaid. Returns will be inspected before final decisions are made on credits. Shipping costs for items under warranty will be refunded.

Refunds

All purchases that qualify for a refund will be credited to the same payment method that was charged in the original purchase. Please allow 2-3 weeks for processing.

Returns should be shipped to:

Dowco
Attn: Returns (RA# XXXX)
1610 Frisco Dr
Lebanon MO 65536

Please retain your return tracking information. Dowco is not responsible for packages lost during return shipment. You will receive a confirmation email from Dowco when your return is processed which will include the full details of refund credited.

International Orders

We ship internationally, however Dowco charges the freight as quoted by FedEx. Please be aware that you are also responsible for any customs, fees, taxes, or duties. Fees, taxes, and duties are not determined until the product crosses the border, and Dowco has no way of knowing the amount of the charges that you may incur.