Dowco's current lead time on orders is 12 to 18 business days.

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Return Policy

Return Policy

Order accuracy

If you have any doubt about the model year, please contact the boat manufacture, your boat dealer or our customer service to help determine the correct model information.

To help determine this on your own, locate your boats HIN (HULL Identification Number). The HIN is 12 characters long and is composed of multiple sections depending on the format being used. HinDecoder.com has a proprietary technology that enables you to decode the information contained in the HIN or CIN. Commonly, boat manufacturers added additional characters to the HIN but separated from the HIN by a hyphen.

The HIN is normally located in several locations on a boat, but the most common places are:

  • On the transom on top of the load waterline. This is sometimes on the upper starboard quadrant.
  • If there is not transom, the HIN can be on the starboard side at the aft end of the hull that bears the rudder or steering device.

 

30-Day Return Policy - For Consumer Orders ONLY

Consumer orders that are returned, cancelled or changed after 24 hours are subject to a 30% restock fee, and return shipping fees back to Dowco. No returns are accepted more 30 days from the date the order ships. Dowco is dedicated to providing its customers the best possible products and services available. If you are not satisfied with your boat cover or accessory purchase, you may return it within 30 days of your purchase minus a 30% restocking fee.

Please Note: This return policy applies only to consumer orders and products ordered direct from this website. If you ordered product through another retailer, please contact the retailer for their return and refund policy, or for assistance.

How to Make a Return

Returns must be made within 30 days of purchase and be accompanied by a (RMA#) Return Materials Authorization number issued by Dowco Marine.
Call 800-550-7655 M-F 7:30 am – 3:00 pm central time for further instructions.

Returned items must be in brand new, completely unused condition and contain original packing slip. Do not return product as C.O.D. Dowco will not accept any packages freight collect or C.O.D. All packages must be shipped prepaid. Returns will be inspected before final decisions are made on credits.

Refunds

All purchases that qualify for a refund will be credited to the same payment method that was charged in the original purchase. Please allow 2-3 weeks for processing.

Returns should be shipped to:

Dowco
Attn: Returns (RA# XXXX)
1610 Frisco Dr
Lebanon MO 65536

Please retain your return tracking information. Dowco is not responsible for packages lost during return shipment. You will receive a confirmation email from Dowco when your return is processed which will include the full details of refund credited.

Order Cancellation

WE MUST HEAR FROM YOU WITHIN 24 HOURS OF PLACING AN ORDER TO MAKE ANY CHANGES! Once an order has entered our production schedule, we’ve already begun the item customization process. Our product patterns are custom patterns and are boat specific, designed to fit stock OEM boats, any changes that have been made to your boat, may prohibit and impact the quality of fit. Changes that may impact the fit: changes to the size of trolling motor, motor size, kicker motor, downriggers, rod holders, fish finders, other gunnel or bow mounted fishing equipment. If you are not sure how your boat came standard, you will want to contact customer service of the manufacture of your boat. We cannot guarantee the fit over anything other than the standard OE boats.

International Orders

We ship internationally, however Dowco charges the freight as quoted by FedEx. Please be aware that you are also responsible for any customs, fees, taxes, or duties. Fees, taxes, and duties are not determined until the product crosses the border, and Dowco has no way of knowing the amount of the charges that you may incur.