Menu
Consumer Support(800) 550-7655
Support
Dealer Support(800) 404-5252
Home Warranty Claims

Warranty Claims

Warranty Claims

File a Warranty Claim

To file a warranty claim contact your local dealer or Dowco Warranty Specialist and provide the following:

  1. Description of the issue.
  2. Proof of purchase. You may also be asked your boat’s brand name, model name, HIN #, boat size, boat type (windshield, single console, dual-console, tiller) and any installed options (trolling motor type, engine size, installed electronics, etc.).
  3. A photo of the sewn-in white ID tag.
  4. Photos of the problem area up close and of the entire boat cover or top.

Warranty Processing Options

  1. Return product to Dowco with RMA number clearly noted on the box.
    • Dowco MAY approve sending a 24” x 24” cut out of the defect with the identification tags instead of entire product.
    • If product is deemed warrantable it will be repaired or replaced and shipped within four (4) business days after receipt of original product.
    2. Repair product at local dealer or canvas shop.
    • Must provide quote from repair shop and receive approval from Dowco PRIOR to repairs.
    • Provide photos of the product after repair.
    • Dowco will reimburse or credit the repair cost (Per Dowco flat rate schedule) within 30 days of receipt of photos of repaired product.
  2. Prepay for new product with a credit card (only for product deemed not repairable)
    • New product to ship within four (4) business days.
    • Return product to Dowco with RMA number clearly noted on the box.
    • If product is deemed warrantable a credit for the amount of the replacement charge will be applied back to the credit card within 30 days of receipt of defective product. If the claim is not approved you will be contacted to explain why the item was not warrantable.

**COD or collect shipments will not be accepted.
**Defective product or repair quotes must be received within 15 days of RMA issue.
**Dowco will not accept responsibility for additional charges or credits for warranty situations that fall outside the scope of this document. Dowco will make all efforts to make warranty decisions within this guideline, however all decisions Dowco makes regarding this warranty are final.